Note: This issue affects Windows Server 2008 and Windows 7. Extended support by Microsoft for both versions ended in January 2020. Please upgrade to the latest OS version. Minimum OS versions for the Network Connector are Windows Server 2012 and Windows 8.1
To support the SHA256 code signing certificate on our driver, Server 2008 R2 and Windows 7 SP1 require Windows Security Update KB3033929. This update is installed automatically on any machine that has Windows Update switched on. However, where this update is not installed, the agent will not be able to establish a tunnel connection. If this is the case, a customer can install it by updating the computer to the latest version of Windows or by downloading the specific update here:
https://www.microsoft.com/en-us/download/details.aspx?id=46148
A machine that is not up to date with the latest Microsoft patches will display some or all of the following after an agent install:
- There will be a yellow warning triangle beside Device Manager -> Network adapters -> Asavie Network Virtual Adapter.
- The network adapter will install but there will be no adapter present under “Network Connections” in the control panel.
- On installation, there will be a warning about an untrusted or unknown publisher.
Newer operating systems are not affected.