Make sure you have internet access available and the right permissions to download and run the installer (The name could vary depending on the date/version).
Note: If the issue persists and for further clarification, contact Singtel GSD (Global M2M Connect Service Desk) through its 24 hours service hotline:
- 24×7 service helpdesk: 1800-788 0022 (Press 1 for M2M)
- E-mail: gcsc@singtel.com