How will I know if my Network is down and what can I do to fix It?

You will see an error message when you log in to your dashboard if the network stops working.  Please complete the following steps to fix it:

  1. Check your server:
    1. Is switched on and not displaying errors.
    2. has internet access.
  2. Check and refresh the network settings and re-establish connectivity:
    1. Log in to your account
    2. Click Network Settings
    3. Click the Actions icon  for the enabled Network Connector
    4. Click Renew Settings.
  3. If problems persist restart the Network Connector from your Server:
    1. Click the Network Connector icon in Windows taskbar (usually the bottom right corner of the screen).
  4. If the problem still exists, you may need to reboot your server.

If none of these steps solve the issue, contact support.